1. Order Processing
Orders are normally processed within 1–3 working days after payment has been confirmed.
Once an order has been processed, it will be prepared for dispatch and handed to the selected delivery service.
2. Delivery Destinations
We currently arrange delivery to customers in Europe and the United States.
Delivery services may include DHL, FedEx and UPS Priority, depending on the destination and the applicable delivery arrangements.
3. Delivery Time
The standard delivery period is approximately 3–8 working days after dispatch.
Delivery times may vary according to the destination, local delivery conditions and the progress of the relevant delivery service.
The estimated delivery period does not include the 1–3 working days required for order processing.
4. Tracking Updates
Where tracking information is available, tracking updates will be sent to the email address provided at checkout.
Relevant updates may be issued at key stages of the delivery process, including:
- Dispatch of the order;
- Arrival at a logistics point;
- Progress through the delivery network;
- Local delivery;
- Delivery completion.
Customers should ensure that the email address provided when placing an order is accurate and accessible.
5. Delayed Orders
If an order exceeds the standard delivery period, customers may contact us by email with their order number.
We will review the delivery information and contact the relevant carrier to investigate the shipment.
Depending on the outcome of the investigation and the circumstances of the order, we may arrange either a full refund or a replacement shipment.
Any mandatory rights available under applicable law remain unaffected.
6. Delivery Risk
For consumer purchases governed by applicable European consumer law, the risk of loss or damage to the goods remains with the seller until the consumer, or a third party designated by the consumer other than the carrier, physically receives the goods.
The transfer of the goods to a carrier does not by itself transfer the risk of loss or damage to the consumer.
7. Delivery Address
Orders will be dispatched from:
Dispatch Address:
[XXX]
Customers are responsible for providing a complete and accurate delivery address when placing an order. If an address needs to be corrected, please contact us as soon as possible after placing the order.
8. Delivery Issues
If an order arrives damaged, incomplete or otherwise affected during delivery, please contact us by email and provide the order number together with relevant information and photographs where appropriate.
We will review the matter and provide the applicable solution in accordance with our Terms and Conditions and mandatory consumer protection requirements.
9. Contact
For questions concerning delivery, tracking or an order, please contact:
Company: [XXX]
Email: supplies@staplerstop.com
Telephone: [XXX]
Address: [XXX]
Registration Number: [XXX]