1. Order Processing and Delivery
Orders are normally processed within 1–3 working days after payment has been confirmed.
Orders are delivered to customers in Europe and the United States using delivery services such as DHL, FedEx and UPS Priority. Standard delivery generally takes approximately 3–8 working days after dispatch.
Tracking updates may be sent to the email address provided at checkout at relevant stages, including dispatch, arrival at a logistics point and local delivery.
If an order exceeds the standard delivery period, please contact us with your order number. We will investigate the shipment with the relevant carrier and, depending on the circumstances and outcome of the investigation, may arrange a full refund or replacement shipment.
2. Payment Methods
Orders may be paid using the payment methods displayed at checkout, including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Supported electronic wallet payment methods
The payment methods available may vary according to the customer’s location, device and checkout conditions.
3. 14-Day Right of Withdrawal
For consumer purchases covered by applicable European distance-selling rules, consumers generally have a 14-day right of withdrawal without giving a reason, subject to applicable statutory exceptions.
For goods, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, physically receives the goods.
To exercise the right of withdrawal, please contact us by email within the applicable period and clearly state that you wish to withdraw from the purchase.
Following notification of withdrawal, the goods should normally be returned in accordance with the return instructions provided.
4. Return Address
Where a return is required, goods should be sent to:
Return Address:
[XXX]
Please do not send a return to any other address unless a different return address has been provided to you in writing.
5. Return Costs
Where the statutory right of withdrawal applies, the customer generally bears the direct cost of returning the goods unless applicable law requires otherwise or we have agreed to bear those costs.
The goods should be handled only to the extent reasonably necessary to establish their nature, characteristics and functioning. Where applicable law permits, a reduction in value resulting from handling beyond this may be taken into account.
6. Refunds for Withdrawn Orders
Once a valid withdrawal has been received, refunds will be processed in accordance with applicable law.
Where required, the refund includes the applicable standard delivery charge paid for the original order. Additional delivery costs resulting from the customer’s selection of a more expensive delivery option may be excluded where permitted by law.
Refunds will normally be made using the same payment method used for the original transaction, unless another method has been expressly agreed and the applicable legal requirements are satisfied.
Where permitted by applicable law, the refund may be withheld until the returned goods have been received or the customer has provided evidence that the goods have been sent back, whichever occurs first.
7. Damaged or Defective Goods
If goods arrive damaged or a product has a defect, please contact us by email after receiving the order.
Please provide:
- Order number;
- A description of the issue;
- Clear photographs showing the relevant condition of the goods.
For straightforward cases, photographs may be sufficient to assess the matter. Where appropriate, we may arrange a refund or replacement without requiring the damaged item to be returned.
Any mandatory statutory remedies relating to defective, damaged or non-conforming goods remain unaffected.
8. Refunds for Delivery Problems
If an order cannot be delivered within the applicable delivery period and the carrier investigation confirms that the shipment cannot be completed, we may arrange a full refund or replacement shipment, depending on the circumstances.
Where applicable consumer law provides a specific remedy or refund entitlement, that statutory entitlement will apply.
9. Refund Processing
Once a refund has been approved, it will be processed through the applicable payment method used for the order, subject to the processing time of the relevant payment service.
We will not impose a separate refund charge on the customer where such a charge is prohibited by applicable law.
10. Contact for Returns and Refunds
For return or refund enquiries, please contact:
Email: supplies@staplerstop.com
Company: [XXX]
Address: [XXX]
Telephone: [XXX]
Registration Number: [XXX]
Please include your order number and the email address used when placing the order so that the relevant transaction can be identified.
11. Applicable Rights
Nothing in this Refund and Returns Policy is intended to exclude or restrict any mandatory consumer right that applies to the relevant purchase.
Where mandatory legal requirements provide a customer with rights that differ from the procedures stated above, those requirements will apply.